March 9th 2017 – Program launch
March 2017 – Program launch within ING Financial Market Sales (FMS) objectiwith full FMS management commitment and backing 300 participants. Program reflects core FMS objective: enhanced performance on the key global sales initiatives through supporting energy and drive.
April 2017 – Press launch
April – June 2017 – Full day training sessions rolled out globally
First training sessions start and free Activity Tracker and Health app given to every participant. Following enthusiastic feedback from initial participants and continued management support, additional teams (800 employees) signed up
Launch WQ website and portal
As a follow-up to the team sessions the WQ website is launched. Participants can track their Health & Wellbeing and recieve tailored digital nudges. Additionally they are able to start personal online coaching with an Energy coach.
WQ – digital Nudge – Eat
WQ – Digital Nudge – Relax
Together the digital nudges, portal, online coaching and classroom team sessions create a comprehensive high impact learning experience.
May 2017 and onwards – WQ Events
Starting May 2017 sports events are branded with WQ, transforming WQ into a movement that engages employees globally.
WQ survey data, fitness tracker data and qualitative feedback (interviews 12 mnd after program) show increase in WQ score and > 85% sustained behaviour change.
Apart from quantitative data, first testimonials are starting to come in and visual proof of changes that employees are making to their environment that enhance wellbeing.
March 2018 – Launch of ‘WQ – The Next Level’: wellbeing on the physical, emotional and mental level
1,500 participants start the sequel, 3 x half day program under the slogan ‘Connect, Speed Up and Slow Down’. Behaviour change tracking shows positive, sustainable behaviour change with >90% of WQ participants so far.
April 2018 – start new sesries of nudges – Resilience
April – November 2018 – Team sessions
June 2018 – Wim Hof training
September 2018 – Creating a differentiating client experience: London City Swim
The Wellbeing theme is used for the very first time to create a unique client experience for both ING Teams and their clients
September 2018 Nudge – Slow Down
WQ – Nudge – Music – Beorn Nijenhuis – Nov 2018
Introducing new Relax – topics such as Music, Nature and ‘Niksen’
WQ – Experiences participants 2018
From 2018 onwards more and more participants are starting to share their experiences within the ING community.
December 2018 – Launch of the WQ Book under the auspices of Ralph Hamers, ING CEO
A physical representation of the program to be shared with employees and clients alike. A tangible reminder for positive change.
2019 – WQ Program rolled out globally within ING; ING Leadership Program adopts WQ themes
An additional 7,500 employees (>500 teams) in 22 countries join WQ. Work starts on WQ themes within the ING Think Forward Leadership Program.
November 2019 – Euro-Finance: the Wellbeing theme is at the center of ING client experience
The Wellbeing theme is brought to the fore via a unique, intense and memorable client experience: an Escape Room.
November 2019 WQ Quiz
Launch of the WQ team quiz; a powerfull embedding tool that motivates to reprioritzie WQ behaviours.
10th March 2020 – 3rd anniversary of the WQ program
With over 12,000 participants from 768 teams globally, WQ has become a household name within ING.
April-May 2020 – ING offers enhanced individual support due to Covid-19
Online, individual and management coaching service is offered and promoted to all employees. The message is clear: “help is available” Inspirational, 5-step webinar sessions are offered to empower people for self care given the changed circumstances.
June 2020 – First ‘Orange Live’ Wholesale Banking client event
The first global, digital event of its kind for ING, instigated by the pandemic. Alongside financial topics, clients are offered support on two wellbeing themes: Physical energy and Mindset management.
End 2020 – The “WQ Connect” team program in born
In response to the continued reality of working from home, ING requests a high impact, new program to support wellbeing and team cohesion and connection while working from home
Beginning 2021 – Rolling out the new team program: “WQ Connect”
The program presents 3 themes relevant to the new reality: Focus, Connection and Resilience. The first 50 teams within Wholesale Banking sign up for the program.
March 2021 – launch Focus nudges
May 2021 – launch Connect nudges
May 2021 – launch Renew nudges
March 2021 onwards – Wellbeing goes (even more) global
The spotlight is kept on Wellbeing globally. Employees are regularly encouraged to reflect on their wellbeing, and are directed via links to tried and tested Wellbeing tools – trainings, webinars and coaching (individual and management)
Summer 2021 – The measurements show: wellbeing results continue in changing times
Employees are encouraged and motivated to take care of their wellbeing and energy and are offered tools to do so. The WQ-I measurements show that wellbeing is a driver of organizational health and performance
September 2021 – Creating tailored solutions for teams in need
Teams scoring low on WQ Insight measurements can now request tailor-made support based on the various elements of the program
May 2022 – Launch WQ Hybrid
WQ launches a felxible team program that can be roled out online and/or in the office depending on the possibilities and the preference of a team. The program combines personal energy managament with team energy and is a follow-up to ‘WQ Insights’ that will be roled out for the third time.